Kimberly Shaw

Project Manager, Hospital & Health Care

Kimberly Shaw is a Project Manager working in the Healthcare, Hospital, and Laboratory space.

Kimberly Shaw's Bio:

Kimberly Shaw's Experience:

• IT Project Manager at Arraya Solutions

  January 2013 - April 2014

  RESPONSIBILITIES: Create and oversee 30-50 concurrent short and long-term IT projects across multiple customer industries ? Serve as primary Point Of Contact (POC) for clients ? Resource Scheduling ? Logistics Tracking ? Interact with Solutions Engineers and Architects without a direct reporting relationship ? Ensure tasks are completed and deadlines are met ? Facilitate Internal, External, Kick-Off, Status, and Close meetings ? Project profitability reporting ? Attend Customer Pipeline and Pre-Sales calls and meetings ? Draft Work Breakdown Structures (WBS) and create a template repository for use with PMIS ? ACCOMPLISHMENTS: Test and Implement MS Project 2013 and Project Web App (PWA). Work at Home: 20%-40% TECHNOLOGIES USED: MS Office 2013, MS Project 2013, Project Web App (PWA), MS SharePoint, MSIE, MS Lync, Cisco Jabber, WebEx, Yammer, MS Dynamics SL, CRM

• Service Delivery Manager II at Cegedim Relationship Management

  January 2009 - December 2012

  RESPONSIBILITIES: Serve as primary Point Of Contact (POC) for clients from implementation through program maintenance ? Manage customer projects, including: software upgrades, releases, and configuration ? Interact with Application Engineering/Development and Data & Professional Services departments without a direct reporting relationship ? Ensure tasks are completed and deadlines are met ? Facilitate meetings, including Quarterly Business Review meetings ? Serve as Level 3 Technical Support for Help Desk escalations ? Monitor and Control Open Items Priority List ? Create and manage meeting minutes ? Client Invoicing ? Involvement with contracts, RFPs, and Work Orders ACCOMPLISHMENTS: Manage small to mid-size pharmaceutical clients. Winner 3Q 2011 Legendary Service Award for External Customer Service. Work at Home: 60%-80% TECHNOLOGIES USED: MS Office 2010, MS Project, MSIE, MS SharePoint, MS SQL Server 2005, Target Software Suite(R), MobileIntelligence(R), JIRA, OMS CRM

• Benefits Administration Project Manager at Trion

  September 2007 - December 2008

  RESPONSIBILITIES: Create and oversee multiple project plans for multiple clients ? Serve as primary Point Of Contact (POC) for clients ? Interact and Mentor Technical Analysts (TA) and Benefits Analysts (BA) without a direct reporting relationship ? Ensure tasks are completed and deadlines are met ? Facilitate Internal, External, and Kick-Off meetings ? Schedule and facilitate Open Enrollment (OE) Debrief meetings ? Coordinate, gather and document business requirements and functional specs ? Assist with test plans and procedure documents ? Coordinate testing and Quality Review (QR) ? Lead and manage meetings ? Coach and mentor entry-level employees ? Client Billing ? Serve as backup to Team Leader ? Keep Sr. Management abreast of any issues ACCOMPLISHMENTS: Managed 4 of the company's Top 10 clients. TECHNOLOGIES USED: MS Office, MS Project, MSIE 7, MS SharePoint, EnrollOnline.com(R)

• Customer Service & Shipping Manager at Globus Medical

  May 2006 - August 2007

  RESPONSIBILITIES: Oversee and manage Order Taking, Customer Service, and Shipping departments ? Personnel Management ? Recruit, hire, train, coach and mentor direct reports ? Facilitate training during new Sales Rep orientation and onboarding ? Update phone system holiday/busy/closed messaging ? Interacted with 50+ Sales Reps/Accounts/Hospitals ? Tracked orders for a Clinical Trial ? Generated Returns Authorization (RA) numbers ? Issued credits ? Created process documentation and training material for all job roles ACCOMPLISHMENTS: Decreased error rate to

• Asst. Director, Client Services, Medical Marketing Services at ICT Group

  July 2005 - May 2006

  RESPONSIBILITIES: Understand client needs ? Serve as primary Point Of Contact (POC) for client ? Handling of all client requests ? Ensure contractual obligations are met ? Responsible for the management and coordination of tasks ? Prepare and maintain project plans and action registers ? Draft and administer Standard Operating Procedures (SOPs) ? Create, analyze, and improve report mock-ups, Definitions documents, and Business Rules ? Draft Validation Protocols, conduct User Acceptance Testing (UAT) and oversee Systems Testers ? Write and develop call flow scripting, FAQs, reference guides, and associated Siebel logic ? Forecast and manage project hours ? Client invoicing ? Prepare and distribute management reports ? Ensured compliance with ISO SOPs and Worker Instructions, as well as, FDA FCR Part 11 and Adverse Event reporting ACCOMPLISHMENTS: Successfully managed the Pfizer Helpful Answers (PHA) campaign across 2 call center locations Technologies Used: MS Office, MS Project, MSIE, Cisco WebEx, RightNow Web (RNW) Knowledge System, Siebel 6, Siebel 7.7, Visio, Basic knowledge of HTML and XML programming language

• Asst. Director, Training & Development, Medical Marketing Services at ICT Group

  April 2001 - July 2005

  RESPONSIBILITIES: Facilitate training ? Personnel Management ? Recruit, hire, train, coach and mentor direct reports ? Organize, schedule, and facilitate training classes - orientation, client specific, and management/motivational ? Instruction Systems Design (ISD) of complete training curriculum ? Redesign and improve curriculum based on needs analysis ? Adverse Event and FDA FCR Part 11 Training ACCOMPLISHMENTS: Successfully managed 20+ client programs in the Medical division across 10 locations. Travel 25% - 50%. TECHNOLOGIES USED: MS Office, MSIE, MS SharePoint, Cisco WebEx, RightNow Web (RNW) Knowledge System, Siebel 6, Siebel 7.7, Visio, Avaya, Aspect

• Customer Service Supervisor & Work Force Management at Lenox

  June 2000 - April 2001

  TECHNOLOGIES USED: MS Office, MSIE, Lucent

• Insurance Claims Representative, Claims Supervisor at The Signal

  June 1997 - June 2000

  ACCOMPLISHMENTS: Property & Casualty Insurance training TECHNOLOGIES USED: MS Office, MSIE, Siebel, NEC

• Technical Support at DecisionOne

  1996 - June 1997

  TECHNOLOGIES USED: Netscape Navigator and Netscape Communicator web browsers, HTML

• Project Manager at Sunquest Information Systems

  April 2014

  RESPONSIBILITIES: Develops and manages project plans for all Solution Adoption client projects ? Oversee project management lifecycle and delivery ? Ensure adherence to schedules and milestone delivery dates ? Leads and directs team members ? Maintains project documentation TECHNOLOGIES USED: MS Office 2010, MS Project 2010, MS SharePoint, MSIE, MS Lync, SalesForce, Chatter

Kimberly Shaw's Education:

• Valley Forge Christian College

  2012 – 2012
  Associate of Arts (A.A.)

• Gull Lake High School

  1990 – 1994
  HS Diploma

Kimberly Shaw's Interests & Activities: